Follow these instructions for setting up Outlook Express:

1. Start Outlook Express.

2. On the Tools menu, click Accounts.

3. In the Internet Accounts dialog box, click Add, and then click Mail.

4. In the Display Name box, type the name that you want others to see when you send a message, and then click Next.

5. In the E-mail Address box, type the e-mail address for the account that you are using (for example, ""), and then click Next.

6. Under E-mail Server Names, type the names of your incoming and outgoing e-mail servers: IMPORTANT: Replace with your actual domain name

7. Username: Your full email address
Password: whatever you have set it up to be.

NOTE: Make sure Log on using Secure Password Authentication (SAP) is *NOT* checked. Make sure "Server Requires Authentication" *IS* checked.

8. In the Internet Mail Account Name box; type a name to identify the mail account that you are configuring. This is known as the "friendly" name for the account. Click Next.

9. Click the connection type that you use to connect to the Internet, and then click Next.

10. Click Finish.

POP and SMTP Settings

Note: Please replace "" with that of your actual domain name (example: .


If you have recently started having trouble sending email from your account hosted with us:

1. Make sure you have "SMTP authentication" (sometimes called "my server requires authentication") enabled in your email program. This has always been a requirement, but has recently started being strictly enforced. You may have previously been able to send without it.

IMPORTANT: SMTP authentication is NOT the same as SSL (Secure Sockets Layer), or SPA (Secure Password Authentication). Neither of those settings should be enabled. If you currently have a 'login' of the form set, change that to, or, if your email program won't allow you to set a login containing a "@", use

2. Most ISPs are now blocking Port 25. Most email programs are automatically setup with Port 25 set as the default. If you are unable to send email, and get an error related to 'unable to connect', change the default Port 25 to Port 587 in your email program. If you are unsure how to do that, consult the documentation and technical support guides for your email program.

These settings apply if you are using either your domain '' or 'mail.YOUR_DOMAIN_NAME.COM' as your Outgoing/SMTP server. If you use a server provided by your ISP, contact them for assistance sending email.

1. 'SMTP Authentication' must be enabled (but *NOT* "Use Secure Password Authentication")

2. Do *not* use a "+" in your username/login - if you have one replace it with @ or %

3. Use port 587 for SMTP instead of port 25 (Do not change POP - leave it set at 110)